Technician Knowledge Base

How to fix carriage jam

2021-01-28 08:52
Marvin Daniel


Improper placement or installation of the print cartridges can cause a carriage stall error condition.

What will happen

  • Cause paper jam.
  • The unit will not print.
  • The printer stop unexpectedly.


  1. Turn the All-in-One off and on again.
  2. Clear any paper jam.
  3. Make sure that the print carriage can move freely.
  4. Remove the print cartridges.
  5. Re-install print cartridges.
  6. Perform a partial reset.
  7. Print self-test page.


These symptoms may be caused by some other issues. The following instruction will NOT resolve every issue that could cause these symptoms.

Total 3

  • 2021-01-28 08:54

    Quick steps on how to fix carriage jam

  • 2021-01-28 08:56

    This video explains how to fix your HP printer 8600 when the ink carriage jams and a carriage jam error message displays on the printer's control panel or on your computer.

  • 2021-02-01 02:20

    How Do I Fix a Cartridge Jam on an HP Printer?

    1. Press the power button to turn the printer off. ...
    2. Remove any jammed paper through the rear access door of the printer. ...
    3. Press the power button to turn the printer on. ...
    4. Manually move the cartridge back and forth from left to right. ...
    5. Plug the printer directly into a wall outlet. ...
    6. Press the power button to turn the printer off.