Technician Knowledge Base

how to fix ink cartridge problem

2021-02-01 01:51
Marvin Daniel


A common cause of the “Cartridge Problem” message is the gold contacts found on an electronic chip on the body of the HP cartridge being obscured with dirt/ink or even physically having been damaged.

What will happen?

  1. Visible decline in print quality.
  2. Ink streaks or blotches.
  3. Printer will refuse to print.


Step 1: Clean the cartridge contacts
  1. Turn the printer on.
  2. Open the door to access to the cartridges.
  3. Wait until the carriage stops moving before you continue.
  4. Push in on the front of the cartridge indicated in the error message, and then remove it.
  5. Wipe the electrical contact on the cartridge with a lint-free cloth.

Step 2: Reset the printer

Reset the printer to recover from printer failures.
  1. With the printer turned on, disconnect the power cord from the printer.
  2. Unplug the power cord from the power source.
  3. Wait 60 seconds.
  4. Reconnect the power cord to a wall outlet and to the printer.

Total 1

  • 2021-02-01 01:53

    Each pin should be protruding outwards as shown. If the pin is bent down, it is possible to gently pry it back up with a small screwdriver. If a pin is broken, then the PRINTER HEAD will need to be replaced